Booking and Cancellation Policy

In order for Andrea to provide each and every client with excellent customer service and access to appointments during peak times, she has a firm booking and cancellation policy. 

Please review the information below and note that by booking an appointment with Andrea you are accepting the conditions of the Booking and Cancellation Policy as stated below.

 

General Bookings

  • When booking by phone or e-mail you will be asked to provide a valid credit card number to hold your appointment time. Please note that no charges will be made to your credit card at this time. Upon completion of your appointment, you will be able to pay for your services with your choice of payment.

  • Should you not arrive for your booking, a fee for the full amount of the service booked will apply and be charged to your credit card and any gift vouchers will become void.

  • Please let Andrea know if you need help remembering your appointment.  Andrea can send you an appointment reminder by mobile phone 48 hours in advance.

  • Each appointment is time sensitive and each session will be finished exactly on time as a courtesy to you and the next client, therefore please arrive on time for your appointment.


Wedding Party Bookings

  • Due to the nature of most professional wedding services being pre-booked many months in advance, the unlikelihood of replacing bookings at short notice and the administration time involved, the following cancellation fees apply. Confirmed bookings cancelled up to 90 days (3 months) prior to wedding date will incur a cancellation fee of 50% of the full booking amount.  Confirmed bookings cancelled between 90 - 180 days (3 - 6 months) prior to the wedding date will incur a cancellation fee of 25% of the full booking amount. This cancellation fee does not include and is in addition to the booking deposit.

  • Andrea will allow wedding date changes, subject to her availability. Unfortunately however if Andrea is not available due to a prior booking, a confirmed booking cannot be refunded if a client wishes to change the date.


Make-up Party Bookings

  • Minimum call out of five (5) adults for the mobile party service.

  • To secure your make-up party booking a non-refundable, non-transferable $20 booking deposit per person (or $100 by the host) is required.  This booking deposit is redeemable by each customer on products on the day of the party.

  • Payment of this booking deposit indicates acceptance of this Booking and Cancellation Policy.

  • Andrea realises that unfortunately make-up parties will sometimes need to be rescheduled. This is not a problem as long as Andrea has been notified by the hosts RSVP date (1 week prior to the party date). Unfortunately however if Andrea is not available to reschedule the party to the new requested date due to a prior booking, and a new date for the party can not be agreed upon (within three (3) months of the original date), the booking deposit will not be refunded.

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